Here are answers to some of the most common queries we receive. If your question is not answered here, please contact us at issues@independence.co.uk or by phoning (01223) 550801.
There are several different login options for accessing Issues Online to allow you to make accessing the website as easy as possible for your users:
Username and password – You can change your username to something more memorable if desired, but you must keep the unique password we assign to you. If you would like to change your username, please contact us.
VLE link – We can provide you with a moodle link to put on your VLE or Blackboard. Users can then simply click on this link to gain direct access to Issues Online.
IP address recognition – If you contact us with your IP range, we can set up your Issues Online account so that computers within your network will log on to the website automatically. If you do not know your IP range, please speak to your institution's ICT co-ordinator.
SSO (Single Sign On access) – If your institution subscribes to Shibboleth or OpenAthens, users can gain access via this system. Please note that this access method incurs an annual fee of £15.
Remember, staff and students can access Issues Online 24/7, on computers, mobiles and tablets!
This depends on the sixe of your school or college. Please contact Independence for more information.
If a user leaves the website unattended for 15 minutes, then they will be automatically logged out to allow other students access to the service.
Licensing regulations are slightly different for public libraries - please contact Independence to find out more.
Yes, students can log in at home with a username and password, via a VLE link or using Single Sign On access.
You can email us at issues@independence.co.uk or you can use our online feedback form. We are always keen to receive feedback from customers about our products.
Our usage reports are currently experiencing some technical issues. Our team is actively working on resolving these problems, and we expect to have them fixed within the next few weeks.
Unfortunately, this means that your usage statistics will not be available for the months between December 2024 and March 2025. We apologise for this, but the good news is you will be able to receive a much more in-depth report going forwards as we are currently working on an updated version of the user report.
If you would like to recieve the usage reports in future, please email issues@independence.co.uk
* Please note that the reports are generated manually, as close to the beginning of the month as possible, for the previous month. Sometimes, this means that you may not receive the report until a few days into the month. Also, please ensure that you check your spam/junk folders as sometimes our emails end up there by mistake.
Can I print articles?
Yes! You can print articles directly from our website or save them as PDFs. However, eIssues are not available for printing or downloading.
All of our books come with a photocopy license that allows the purchaser to make multiple copies of specific articles for instructional purposes within the purchasing institution. Please note that copying the entire book is not permitted.
Some articles which are included in the Issues series cannot be reproduced on the Issues Online website due to copyright restrictions. Generally, the copyright on these articles is owned by major national newspapers. The originals can usually be found by searching the newspaper's online article archive.
We do keep a small amount of extra posters in stock, contact us to request additional A3 posters to help you promote the Issues books. Alternatively, the librarians resource section has lots of printable posters that are available free to subscribers.
If you would like more Issues Online posters to put on display, please contact us. Alternatively, you can download posters here. These posters list the topic categories available online and provide space to write in your username and password.
The last annual index we produced was in 2022. In 2023, we made the decision to discontinue the annual index due to enhanced search capabilities available on IssuesOnline.co.uk and feedback from schools and colleges indicating a decline in its usage. Additionally, rising printing costs made it impossible to provide an affordable hard copy for subscribers.
The search facility on IssuesOnline.co.uk now enables users to search the entire archive of over 7,000 articles, offering access far beyond the titles included in print.
