How to resolve consumer disputes the right way
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Your consumer rights protect you when you’ve bought faulty goods, items that weren’t as advertised, or received otherwise poor service. If you’re involved in a consumer dispute, you could be entitled to a refund or replacement.
By Steve Clark
What are my consumer rights?
Your consumer rights are covered by the Consumer Rights Act 2015. Its purpose is to strengthen and clarify your rights as a shopper.
Before being introduced, consumer rights and laws were spread across 10 different parliamentary Acts. Most were written in what the government called ‘legalistic language’ and none of them made allowances for rapidly changing technology.
The purpose of the Consumer Rights Act is to protect you after receiving shoddy services, goods, or digital content, giving you the right to recompense.
What’s covered in a consumer dispute?
Whether it’s a used car or a digital download, anything and everything you buy should be:
- Fit for purpose
- Of satisfactory quality
- As described
Deliveries are als...
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